|
Al-Dawaa Superstore Pharmacies
With 171 pharmacies, Al-Dawaa chain of pharmacies is the leader in terms of professional customer services and reputation among customers. AL- Dawaa chain of pharmacies will conclude the year 2007 with 200 outlets distributed across the Kingdom of Saudi Arabia. Our pharmacies are the best in terms of strategic location, decoration, product availability, and most importantly the quality of professional pharmacists that we hire. Our mission is to apply the concepts of pharmaceutical care throughout our retail pharmacy outlets as to provide the highest possible care for the community. Our retail outlets have the widest range of products while maintaining professional merchandising techniques.
Strategically selected, our retail outlets are open 24 hours a day, seven days a week. It is not a legal requirement but a choice we have taken to enable our customers access to our services at their own convenience. Whats more, all our products are offered under one roof, thereby making it easier for our customers to make their purchasing decisions.
To further benefit from other divisions at DMSCO, an executive committee has been formed to enhance the cooperation between the different divisions; without affecting the unique requirements of each division.
Pharmacists are our frontline and they are carefully selected and continuously trained to further foster their skills and knowledge. The management team consists of highly professional individuals with extensive experience in the field.
At Al-Dawaa pharmacies, our efforts are directed towards turning every visit our customers make into a memorable experience. To achieve this goal, we have devised a number of practical measures that would make this a reality.
In addition, to further underline our philosophy regarding the customer as a very important component of our business operations, we have made sure that they enjoy superlative service from the moment they step onto our premises to the moment they leave. If at any time, they have any queries, our staff is always on hand to address any concern and suggest solutions. Furthermore, we offer numerous value-added-services at no cost at all for our customers.
State-of-the-art electronic devices to measure blood pressure, blood sugar, body mass index, fat/body ratio, and weight balance have been installed in each of our retail outlets, so that our customers can just walk in and do a check-up. There are additional facilities for patient counseling; 24 hours free telephone consultation as well as a dedicated diabetic care center.
At Al-Dawaa chain of pharmacies, we deal with each outlet as a separate entity, which gives us a unique competitive advantage in a fiercely competitive environment.
Al-Dawaa chain of pharmacies also supports the company products through special prominent displays and thorough knowledge and skills given to our pharmacists to deal with those products. We consider all our pharmacists as part of our promotional team for our products.
|
