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According to DMSCO quality policy:
"Our belief that our customers are the key basis behind our success makes us aim to always provide the best quality services to our customers. Our customers trust and their full satisfaction in our services constitute our success criteria".
Al Dawaa chain of pharmacies implement Customers Relationship Management program that gives our customers superior advantage.
The program develops a very sophisticated database of our customers contains all their relevant information.
Thus, at the mere click of a button, we get to know the kind of drugs they have purchased earlier and, hence, avoid the risk of giving them wrong drugs that would cause a reaction.
As an extension to this service, offers, medical advices and loyalty cards are also given to our regular customers so they can continue accessing our customer friendly services.
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