Al Dawaa Online-service Terms & Conditions
Introduction & General Provisions
Welcome, in our website. The following terms and conditions govern the use and browsing of our pharmacies and online services website: www.al-dawaa.com and https://shop.al-dawaa.com/. The words and terms mentioned in this document shall be given the meaning assigned to them herein as follows:
- Al-Dawaa Pharmacies' website: means Al-Dawa pharmacies website of the Al-Dawaa Medical Services Company Limited, a limited liability company.
- Site: means wherever found in this the Agreement "Al-Dawaa Pharmacies' website". All site's pages, links, tools, and attributes in connection with the services provided by the Site are considered an integral part of the Pharmacies' website.
- Customer: means the entity requesting the service through the "Site" whether it is a natural person or legal person.
- Agreement: means the terms and conditions of use of the e-pharmacies services, which includes all the terms and conditions set out for the customer, which governs and regulates the customer's use of the pharmacies' website.
The customer hereby acknowledges and agrees that the use of this Site constitutes a clear and explicit acknowledgment that he will read and understand the terms and conditions of this Agreement and the manner how to use the site and that he accepts and approves the terms and conditions of this Agreement and responds to it carefully with its legally accepted capacity. The Customer's use of our online service shall be considered as an express acknowledgment of compliance with all terms and conditions of the Agreement and all the terms and conditions of Al-Dawaa Company for Medical Services Ltd. It is understood that once the customer selects the approval of the agreement, the terms and conditions of the agreement shall be binding upon the customer.
About the site
This site is an e-commerce platform allowing Al-Dawaa Medical Services Limited and its affiliated group to offer and sell their products ... and allows the companies and individuals to buy a variety of our products.
1) The member shall be of legal age 18 years in order to buy the required products in your country of residence. The website has the right to cancel the account of any member who has not attained the age of 18 years without prior notice and settles his financial accounts immediately upon closing the account.
2) The member shall be able to provide us with an address in Saudi Arabia for the delivery of the requested products.
3) No person shall be entitled to use the site if the membership is canceled by the pharmacy.
4) In the event that any user registers as a firm, the firm shall be bound by all the terms and conditions contained in this agreement.
5) Every person uses the site must comply with all applicable laws governing e-commerce (trade through the Internet).
6) No customer may use one e-mail and / or one mobile number to open more than one account for any reason. The management reserves the right to freeze and/or cancel the accounts and commit to liquidate all transactions related to the account before closing, freezing or/and canceling your account without any liability on the site.
The customer acknowledges and agrees that, in case of breach of clause (5) herein the above, the company has the right to cancel any purchase or sale orders or any transactions performed by the customer. In this case, the customer acknowledges and agrees that the company will bear no further responsibility in this regard.
Upon access or using our e-services, the customer complies with the following conditions:
- It is your responsibility to maintain the privacy and the access to and use of your account shall be through the password so that the customer agrees to assume the responsibility for all activities carried out through his account and password.
- The customer agrees to immediately notify us of any unauthorized use of the password or its account or any other breach of the Safe Use of the Site Standards.
- Provides us with complete, real, accurate and current information about himself and his use of the services as specified by us.
- Non-disclosure of any user information provided to him to any third party (except as required or specified by us).
- Responds to our requests for additional information regarding eligibility and use of our services.
- The customer is not allowed to use the services of the site and to carry out operations that are considered to be in violation of the laws and regulations in force in the Kingdom of Saudi Arabia or the rules of any other government agencies monitoring, regulating or supervising local trade services and the rules regulating e-commerce, otherwise, the customer will be legally and personally liable and assume the prescribed full responsibility in this regard without any further responsibility on website or al-dawaa pharmacies.
- We reserve the right to refuse rendering the service to anyone for any reason at any time.
- You understand that your information (which does not include your credit card information) may be transmitted without encryption and may be subject to the following:
A) Transferring among different networks on the Internet,
B) Changing this information for adapting and modifying them to suit the technical requirements of connected networks or devices; although the credit card information is always encrypted before being transferred over the Internet.
- You may not reuse, re-create, copy, sell, resell or otherwise exploit any part of the services or the contents of the Site, use the service, access the service or any of the site's users without written permission from us.
- The titles used in this agreement are included as examples only so that they not limited only or affected by these provisions.
- Use the site for illegal purposes.
- instigates others to commit or participate in any illegal acts.
- Violates any international, federal, regional or local laws or regulations.
- Infringes intellectual property rights of our pharmacy or any other third party.
- Harasses, maltreat, defame, abuse, libel, threaten or discriminate against the other according to gender, religion, race, sect, age, nationality, or disability.
- Disseminates false or misleading information.
- Uploads or converts viruses or any other type of malware that can be used in any way to influence our main site or other related sites or other sites or even the Internet in general.
- Collects or follows up the personal information of others,
- Sends malicious e-mails or catches or steal other customers' information on the site and to refer them to another site or social engineering or to crawl the network or to steal information from the site.
- For any purposes contrary to morality or morals,
- Interferes with or circumvents any security features of the site, related sites, other sites or the Internet in general. Therefore, we reserve the right to terminate the use of the Site or any related sites if you violate any of the foregoing contraindications.
We are aware of our responsibility to protect your personal information taking this matter seriously. We believe that your personal information is one of our most important resources. We store your personal information processing through our servers located in Dammam and are protected by highly-secured hardware and software. We also use a third party to verify and endorse the privacy principles of our website including services. If you object to our processing of your personal information by transfer or use by any means, please send your request to firstname.lastname@example.org or you may avoid using the website services.
Compensation for damages
You agree to indemnify and defend Al Dawaa pharmacies and any of our main, affiliates, employees, managers, agents, licensors, service providers, subcontractors, suppliers or trainees from any lawsuits, including attorneys' fees, or any other claims by third parties for breach of these terms of service, the documents you have incorporated as references, or for violation of any laws or rights of any third parties.
Registration – My Personal Account
The registration process includes the information (personal information) you provide to complete your transactions and for contacting you. You must accept the principle of using and updating your personal information to handle the registration process and to control the confidentiality of your identity during the follow-up process for the delivery of the purchase order and electronic payment.
The information you provide us during the registration process is protected according to the terms of the privacy protection policy as described above. Your personal information is part of your own record of your transactions with our services. If you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, as well as preventing access to your PC / computer, and you are responsible for all transactions executed through your personal account using your password.
The website shall not be liable to any person for any loss or damage that may arise due to your failure to protect your password or any other information relating to your personal account. If you suspect of any illegal transaction in your personal account, please notify us immediately by any means (contact us).
By agreeing to use the site and our e-services, you agree to receive our e-mail in all its forms through e-mail, periodicals, notices or alerts posted on the website. Accordingly, you implicitly agree that all e-transactions received from us are legally binding and treat the transaction of the written transactions.
You may cancel receiving such messages by clicking the "No Promotional Messages" option at the bottom of promotions and advertising.
We have the right to monitor, record and save any telephone call, e-mail or any other form of electronic communication with you for training purposes in order to verify the advice and observations directed to us and to improve and develop the quality of service provided to our customers.
Modifications of the User Agreement and the Site's operating mechanism:
The customer acknowledges and agrees that the website, in its sole discretion and without bearing any liability, shall make any fundamental or secondary-amendments to this agreement without requiring and further approval from you, at any time and with immediate effect, but you will be notified of such modifications by posting an advertisement on the site.
It is known to the customer that the site is not an auction or a bank and does not provide similar services. It is a website through which the goods and products of Al-Dawaa pharmacies and related groups are sold in the Kingdom of Saudi Arabia.
Service and price adjustments
We reserve the right to change the prices of our products at any time without prior notice. We reserve the right to modify or discontinue the service at any time (or any part of the content of the site) without prior notice and at any time we deem fit.
We will not be liable to you or to any third party for any changes, price changes, suspension or termination of the Service. All product and service prices do not include VAT - unless otherwise noted in certain cases.
Products or services
Some products or services may be available exclusively online through our website. These products or services may be in limited quantities and may not be returned or replaced except in accordance with our refund policy.
We have done our best to display our product images and colors on the site with great accuracy to appear exactly as they appear in our stores, but we cannot guarantee that your computer screen will display any color with the required accuracy and resolution.
Take in consideration that the image or shape of the product may, in fact, differ from what is on the site, as a result of the changes made by the manufacturers or producers on their products from time to time, which may apply to the description of the products as well.
We reserve the right, without obligation, to limit the sales of our products or services to any person or geographic area, as we will use this right according to the situation. We also reserve the right to limit the quantities of any products or services we provide, and all product specifications and prices can be changed at any time without prior notice as we see fit. We reserve the right to discontinue any product at any time, and no offers for any valid product or service will be discontinued.
We cannot guarantee that the quality of any of our products, services, information or other goods you buy from us will meet your expectations or correction of any errors in our services.
Products and Evaluation of Customers:
The customers who have evaluated the products or service provides the management of Al-Dawaa pharmacies all rights and authority to republish their assessments in the marketing brochures or on the website without the prior consent of the customer's consent based on their consent to provide the required evaluation only.
We reserve the right to determine the number of items selected per person, per family, or per order in our Shopping Cart.
The ordering system applies to the materials ordered from the same account or credit card as well as of the orders using the same shipping address or billing address. We will send an alert to the customer if the material identification system has been applied to his / her account.
The accuracy of account statements and account information
We have the right to reject any purchase orders received from the customer upon sole discretion or cancel the quantities sold to each person, family or purchase order. These restrictions may include purchase orders made by or under the same customer's account or credit card itself and or purchase orders using the same statement of account and / or the addressee's address. If we change or cancel a purchase order, we may try to inform you by contacting you by email, the address of the statement of account, or the phone number we obtained when you applied. We also reserve the right to identify or block orders which, in our judgment, appear to have been placed by traders or who resell our products or distributors.
You agree to provide us with up-to-date, complete and accurate information about the purchase order and account whenever you want to buy anything from our store, and also agree to update your account information and other information as it changes, including your email address, credit card number, and expiry dates, so that we can complete your transactions on the site and communicate with you as when needed.
For more details, please refer to the "Return and Replacement Policy".
We may provide you with access to tools provided by third parties that are not subject to our control or supervision. You acknowledge and agree that we have provided you with the ability to access these tools "as is" and "provided to us" without warranty, offers or condition of any kind and without any follow-up. We are not responsible for any or all of your use of such optional third party tools.
You are responsible for using any of these optional tools provided on our entire site, and you must ensure that you understand and agree to the terms of any of the site's tools provided by third parties.
The shipment date depends on your purchase order, city and payment method. Please note that reservations requests are not included in the standard shipment time as summarized herein below.
Delivery will be within a maximum of 7 business days depending on the ordered items and their quantities.
Delivery time is approximate and not guaranteed. For reviewing the estimated delivery date and time, please refer to the product page. The product page will be updated regularly based on the latest information.
Delivery also depends on the acceptance of the customer and setting the date of delivery Al-Dawaa Pharmacies' shipping team. In the event that the customer cannot be contacted on time, the shipment will be delayed without any responsibility for our company.
Al-Dawaa Pharmacies will provide free delivery for orders 50 S.R onward and if the order value below 50 SR, a non-refundable 17 SR will be added as a shipping value to the total order amount
. Please note that purchase orders for customers whose place of residence is not specified in the list of cities and districts at the shipping address may be canceled automatically by the management.
If you order large and small products from our website, the products may be delivered to the specified location but may be received in different shipments and different timing.
Receipt from the pharmacy:
If you cannot wait for home delivery? You can receive it from the pharmacy!
Simply order the product from our website, choose "pick up from the pharmacy" delivery option, then we will process your order to receive it from the selected pharmacy.
The service is available through our all pharmacies if the products are available.
To confirm the "Receipt from Pharmacy" request, the customer will receive SMS assuring that we have received his order.
For "Receipt from pharmacy" requests, the value is paid at the pharmacy upon receipt of the application.
For "Receipt from Pharmacy" requests, the value is paid through our website when the application is created.
The website offers the possibility of buying the products or services online and payment of the required amount via the internet or by attending our exhibitions according to the shipping and delivery service available in Saudi Arabia. All cash transfers and payments including financial licenses and benefits must be in Saudi Riyal or Equivalent currencies.
Our payment system includes several methods/forms of payment methods:
For payments at the pharmacy: We accept credit cards, debit cards, cash or pay through my profit points.
For online payments: We accept payment through SADAD payment system, credit cards issued by Saudi banks only through the portal of our banking service provider or payment of profit points.
In the case of online payment, the customer will receive a notice on the screen once the payment is accepted. We do not accept any liability if the payment is declined or canceled by the credit card provider for any reason. You should check with the credit card provider for the reason for the rejection.
We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for security protection purposes, and correspondence is also encrypted to and from the service provider's location.
We do not provide any payment information made through the website to any other companies or individual entities unless it has been requested by a legal authority. This information is processed by our payment officer.
You must ensure that the information relating to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card legally assigned to you. Your personal information will not be used or shared by e-services with any third party, except for verifying the accuracy of the information and to ensure that they are not false, or when required by law or upon request of the court. The online service is not be liable in any way for credit card fraud. You will be charged with all use of counterfeit credit cards and will be fully responsible for proving otherwise.
If we are unable to provide the application or part thereof, we will notify you directly. All or part of the amount paid by the credit card you used to pay the order amount will be refunded accordingly.
Your use of our online payment service is an implicit acceptance of your compliance with these terms. If you do not agree to any of these terms, please do not use this service.
Links of other Parties
Some of the content, products, and services provided through our main service may contain certain materials from third parties.
Other third parties links may lead you to other websites out of our control and responsibility. Therefore, we will not be responsible for checking or evaluating the content or accuracy of the information of such sites. We do not guarantee or assume any legal or moral liability for any material or location of third parties; other materials, products or services provided by those parties.
We are not responsible for any damage or losses related to the purchase or use of any goods, services, sources, contents or other transactions with the websites of such parties. Please carefully review the practices and policies of other parties and ensure that you understand them well before engaging in any transactions, and any complaints, claims, concerns or questions relating to third party products will be transferred to those parties.
Users' Comments, Feedbacks, and Posts
If you send us, at our request, any entries (input for contests, for example), or without a request from us, such as sending us creative ideas, suggestions, offers, plans or other materials, whether via the Internet, Normal or otherwise, we do not adhere to the modification, copying, distribution, distribution or translation of those comments you send to us or otherwise use.
- Maintain the confidentiality of any such comments
- Payment of any compensation for such comments
- Reply to any of these comments.
We may monitor, modify, or delete, without being obliged to do so, any content that we believe to be unlawful, abusive, threatening, defamatory, pornographic, objectionable, infringing any intellectual property rights of any party, or that violates our Terms of Service.
You agree that all your comments do not infringe the rights of any third party, including intellectual property, trademarks, privacy, personal or other personal rights and property. You agree that your comments will not contain any material that is offensive, illegal, abusive or defamatory, or contains computer viruses or other malicious software that affects our systems and related sites. It also does not allow you to use fake e-mail, impersonate another person, misleading us or any of the other parties so that we do not know the source of any of your comments. You are solely responsible for any comments you submit and their accuracy, as we do not accept any legal liability or accountability for any of the comments posted by third parties.
Editing or updating order
When customer wants to update the created order , he can use one of the following channels :
Toll Free: 8002444444
Order Canceling by Al-Dawaa Pharmacy: We reserves the right to cancel the order for any of the following reasons:
- Rejection / non-acceptance of the payment process
- The payment through SADAD system is delayed for more than 12 hours by the customer.
- If the delivery address given by the customer or the contact information is not correct or because the customer cannot be reached.
- Failure to attend the customer/customer or delay the receipt of the order for more than 7 days to receive his online payment for the "receipt from the pharmacy".
- If the customer failed to attend or delay for more than 72 hours to receive his order when he chooses to pay at the pharmacy when selected the "Receipt from the Pharmacy" option.
Al Dawaa Pharmacy is committed to providing the best possible customer service and therefore any sales of more than (8) pieces of the same category to one customer reserves the right to cancel the order according to the directions of the administration.
Order Cancelling by the Customer: To continue with the order cancellation process, you must contact us first. You can cancel your order for any of the following reasons:
- If the order is not delivered or shipped to you. If the order is canceled after shipment or dispatch of the order, the customer will be charged a cancellation fee. We reserve the absolute right to match the time when your order was shipped with the time you submitted the cancellation request.
We cannot provide/deliver the required product/service within a reasonable period of two working days from the day the order is confirmed.
Return, Replacement, and Refund
If you are not satisfied with the product or if the product is defective, you may request a "Return the Payments / Product " to Al-Dawaa pharmacy within 3 days of receiving the product.
In accordance with hygiene and public health laws & regulations, we do not accept to return the health and beauty products (razors, hair removal appliances, oral and dental care appliances, etc.), and they are not replaceable or refundable unless there is a manufacturer defect within (3) Days
Items that should be stored in the refrigerator (such as insulin, hormones, etc.) should not be returned or replaced.
Items that should be kept at a constant temperature, such as milk and baby foods, should not be returned or replaced in accordance with the instructions of the Ministry of Health.
The products dispensed by medical insurance cannot be returned or replaced.
If the product is returned for product defect reason by the manufacturer or as a result of damage during the delivery of the product or for delivery of the incorrect product, no additional charges will be charged for the shipping service or bank transfer fees. If the product is returned for other reasons, (customer need to change the product or change of the customer's desire in general), shipping charges or bank transfer charges will be charged to the customer.
When preparing for the return of the product, the product must be in its original state with all accessories and an accompanying instruction manual. We do not accept the return of products containing scratches or damages as a result of misuse or failure for using inappropriate voltage. We reserve the right to accept returning the products that do not meet the above criteria.
Regarding refund for online payments If the product is returned at the pharmacy, amount will be returned back to customer in cash, but if the user cancels the transaction before receiving the goods, the amount will be returned to your credit card bank account within (14) business days.
Errors, Inaccuracies, and Omissions:
We may publish in our site from time to time, information that may contain misspellings, inaccuracies, or omissions, in relation to the product specifications, prices, offers, shipping costs, transit period, and availability of the product. We reserve the right to amend any errors, inaccuracies or omissions by changing, updating, or canceling purchase orders if any information on our site or any of the related sites is inaccurate at any time without prior notice (even after you send Purchase orders).
We assume no responsibility for updating, correcting or clarifying the information on our website or any of its related sites, including pricing information, other than those required by law. Any updates or modifications posted on the site or any related sites should not be taken as an indication that all information on the site or any of its related sites has been modified or updated.
Warranty, Maintenance, and Repair
The warranty shall be only for the medical equipment according to the agent's warranty only.
Exemption from guarantees, and determination of liability
We do not guarantee or confirm that your use of the service will not be interrupted or it will be appropriate, safe, or error-free.
We do not guarantee that the results you may obtain from the use of the service are accurate or reliable.
You agree that we may, from time to time, discontinue the service for certain times or cancel the service at any time without prior notice.
You agree that you assume the responsibility of using the services or the inability to use it. All products and services provided to you through our website (other than those we specify) have been provided to you "as they are" and "available to us" for use without any implied or express warranties or guarantees of any kind including but not limited to any implied warranties or conditions for the possibility of sale, quality or suitability for a particular purpose, durability, title deeds or infringement to any applicable laws and regulations.
Al-Dawaa Pharmacies and its affiliates, directors, employees, affiliates, agents, undertakers, trainees, suppliers, service providers or licensors shall not be liable for any incidental, punitive, special or consequential damages of any injury, loss, claim, or any direct or indirect damage of any kind, including loss of profits, proceeds, savings, data, replacement costs or similar, whether based on contract or by mistake (including negligence), specific liability or otherwise, arising from your use of any of the products you obtain through the services, or any claims in connection with any use of the service or any of the products, including, but not limited to, any error or omission in any content of the site, or any loss or damage of any kind resulting from the use of the service or any of the published, transmitted or other content (s) that are made available through the service, if any. Since some jurisdictions do not recognize our limited liability for incidental or consequential losses, our liability in these jurisdictions will be limited to the maximum limit allowable by law.
Termination of service
The obligations of the responsibilities of all parties prior to the termination of the agreement shall remain in force until the termination of this agreement.
All Terms of Service will remain in force until they are terminated by you or us. You may terminate the agreement by notifying us that you no longer interested to use our Services or when you cease to use our website.
Our failure to apply any right or provision of these Terms of Service does not constitute a waiver from our part. The Terms of Service and any policies or operating rules published by us on this site or in relation to the service constitute the entire agreement and full understanding concluded between you and us governing your use of the service, which supersedes any prior or previous written or verbal agreements, proposals or contacts between you and us (including but limited to any conditions set forth before the Terms of Services).
Any ambiguities or confusion in the interpretation of these Terms of Service shall not be construed by the party writing them.
All terms of service and any separate agreements relating to the provision of services to you, are subject to and construed in accordance with the laws in force in the Kingdom of Saudi Arabia. Any dispute or conflict arising out between the two parties shall be settled by arbitration.
Amendment of the Terms and Conditions
Al Dawaa Pharmacies or its affiliated groups have the right to modify the terms and conditions of the website at any time without notice or prior notice to the customer. You may access the latest version of the Terms and Conditions at any time on the website. If you do not accept the terms and conditions, you must stop using this service. If you continue to use this service, you implicitly agree to be bound by the modified terms and conditions of use of this site.
For complaints and suggestions:
Toll Free: 8002444444
Head Office Address of Al-Dawaa Pharmacy:
Khobar City, Prince Nayef Street, 23rd Street
PO Box 4326, Al Khobar 31952
Kingdom of Saudi Arabia